Behind the Site »

OLeap CART
OLeap CART Support Services

For a smooth transition from your current Cusromer system to OLeap ecom

BigLeap has structured its support infrastructure keeping with the demands and challenges faced by you, so that you can quickly address and respond to the ever-changing business needs.



To keep getting the latest OLeap ecom feature updates

OLeap ecom aggressively comes up with new features. A product support plan will ensure that you receive the product update notifications, upgrade scripts, help from our engineers to upgrade your version and benefit from the latest, more comprehensive releases of the product.



If you are worried about security

We support you right from the time you say yes to BigLeap On-Demand ecom for your business transformation. An array of support services ensures successful implementation and sustains your business beyond this phase. Our support is structured in to two broad areas - Maintenance and Implementation


Implementation

Ours is a comprehensive implementation methodology which abstracts rich business application design, development and implementation expertise of BigLeap.


BigLeap On-Demand ecom can be implemented in a short period of time. Detailed implementation support is provided to you right from the day one. We closely work with you through out the phase and help you benefit from utilizing complete BigLeap On-Demand ecom functionalities. Your employees need little training as the on-line training module helps them to master the application in no time.


Initiation

Collecting requirements data, and then assigning dedicated server space for the customer.


Data Migration

Migration of master data from the legacy systems into the BigLeap On-Demand ecom portal

Training

To ensure that users are familiar with the product features and techniques.



Maintenance


BigLeap On-Demand Solutions come with spectrum of services to resolve your maintenance issues. We identify areas of improvement and constantly upgrade the solution to meet your changing business requirements.


Software Maintenance

With each new license, you get renewable, worry-free access to:

Comprehensive data security services

Software Upgrades

Responsive customer support

Online Query Tracking

24x7 software support for business

Online self help functions you can use anywhere, anytime


Online Query Tracking

Users are able to record their observations and queries during operation over the web. The support team will provide an appropriate solution / answer either through mail or by phone or through our channel partners.


Updates

New features and functionalities are constantly updated into the product. Unique requirements of the users are incorporated and rolled out to users, after effective testing.